FAQ

Below are some of the most common questions asked by our customers. You may submit a question via the contact form to the right.

What are your business hours?

Thompson Print & Mailing Solutions is open Monday – Friday, 8:00 am – 5:00 pm. We close for major holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Where is Thompson Print & Mailing Solutions located?

Our printing facility is located at 5818 Rocky Point Drive in San Antonio, Texas, off DeZavala Road and Interstate 10. Our mail house is located at 614 Lanark Drive in Northeast San Antonio, just off I-410/I-35.

Why should I trust Thompson Print & Mailing Solutions with my project?

Thompson Print & Mailing Solutions offers professional, high-quality printing services at an affordable price. We have more than 50 years of experience serving customers in South and Central Texas and are excited to be your partner for growth.

How do I obtain a quote?

If you are an existing customer, contact your sales representative with your job specifications and they will respond with a quote. New customers may fill out the contact form to the right or call our offices during business hours, M-F and we would be thrilled to speak with you.

How long will it take to produce my job?

Production times for jobs vary greatly because there are a number of factors involved, such as complexity, quantity, bindery needed, paper stock needed, ink coverage, shop workflow, and many more. For this reason we do not list a flat turnaround time, but ask that you work with your sales representative so they can weigh all these factors and quote you a realistic, accurate delivery date. We work to provide you with your completed project on or before quoted dates. No job is produced without an approved proof, so be sure to take that into account when reviewing proofs and be sure to return them as soon as possible.

What is the difference between digital and offset printing?

Offset printing uses CMYK four-color process and Pantone (PMS) ink matching to transfer your artwork onto paper. Offset printing is a high-quality and cost-effective solution for large volumes.

Digital printing uses dry toner to print in four-color process (CMYK). It is much more economical for smaller volumes as there is no plate setup cost, and it has a much faster turnaround time because ink does not need to dry. Digital printing also allows you to personalize your printed pieces individually with variable data.

As a general rule, offset printing is a better solution for large volume and digital is a better solution for small volume. However, there are situations where that might not hold true. Talk to your sales representative and work out what solution is right for you.

Can Thompson Print & Mailing Solutions personalize direct mail?

Absolutely! Our digital department and graphic design team would be happy to merge your database with your artwork for personalized solutions that have been proven to be much more effective than standard mailings.

Why does Thompson Print & Mailing Solutions prefer artwork supplied as a PDF?

Creating a PDF locks in fonts, pictures and graphics, increasing the reliability of your artwork. Simply put, what you see is what you get when you create a high-resolution PDF that includes all the design elements. We also accept native files in a variety of formats. Discuss your needs with your sales representative.

What resolution do I need for photos?

We recommend 300 DPI for all image types except bitmaps, which should be supplied at 1200 DPI.

What is the Pantone® Matching System?

The Pantone® Matching System (PMS) is a color reproduction standard in which all colors across the spectrum are identified by a unique number. By using PMS, Thompson Print & Mailing Solution can precisely match colors and maintain color consistency for logos and brand marks across all printing processes.

Why do the printed colors look different from the colors on my computer monitor?

Printers and monitors product color in different ways. Monitors use the RGB (Red, Green, Blue) color model, which supports a wider spectrum of color. Printers use the CMYK (Cyan, Magenta, Yellow, Black) model, which can reproduce most (but not all) of the colors in the RGB color model. When a color is selected from the RGB model that is out of the range of the CMYK model, you notice a color shift. Building documents in CMYK from the beginning will minimize color shifts and save you time and cost in prepress.

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